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"Ridiculous" - an open letter to Cumbria County Council

Occasionally I become a tourist. My dear old Mum hadn't been to the Lakes for over 15 years, so I was looking forward to showing off the spectacular countryside in all its glory to her. After a long drive up from Bournemouth the 89 year old lapped up a splendid afternoon tea, followed closely by dinner, and slept well in one of our new ground floor rooms.

After breakfast we set off for the TEST, what I consider to be The Essential Short Tour; Ferry across Windermere - Hawkshead - Tarn Hows - Coniston - Skelwith Bridge - Great Langdale - Red Bank to Grasmere - Rydal - Ambleside - Bowness and then back to Linthwaite. It's only about 27 miles in all but can take all day as you stop frequently to get out and gaze in awe.
 
The first experience of Lakes Hospitality for her, after Linthwaite of course, was the ferry across Windermere. No, we didn't have the right money. So what? We/I were called "ridiculous" by the man collecting the fare. The man, who is indirectly employed by Cumbria County Council. To whom we pay our taxes. Whose job rests on tourism. Less cars less revenue. So why on earth does he seem to think he can insult people?
 
Shame on you Cumbria County Council for not ensuring that the ones who are supposed to be nice to tourists, are trained to understand that every contact with every tourist can, in the end, influence the amount of money they have to spend.
 
Good job Mum is partially deaf!
 
Ridiculous.

What the Press say

"The winter walker's quest for a roaring fire ends at Linthwaite House, where you can ease your aching limbs and be tempted never to stray outside the confines of your armchair. Indeed with a view like this - looking down on to Lake Windermere with the Langdale fells beyond - you hardly need to. The fireside warmth is carried through the interiors, punctuated with rich kilims and stacks of worn leather trunks. You will be pampered but not swamped by service, free to wander off and colonise your own little corner - perhaps a spot by the hotel's private tarn or a cosy sofa to curl up in"...The English Home, January 2003.
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What our Guests say

"We have been coming here for years and every visit seems to be an improvement on the previous. This was probably the best yet. We like: bottled beer, food - desserts were superb, friendly efficient service, lebanese red wine, unfussy, comfortable, attractive bedroom, free bottled water, flat screen TV, modern bathroom, wild gardens and pathways, delicious cream teas, reading lights in room, fire in room!" IG, Hertfordshire, August 2010
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